Why are email notifications delayed?

There are a number of factors which can contribute to delayed notifications. Please contact the System Administrator to ensure that the following has been satisfied:

The User is not associated with a Time Zone

To check and update the User's time zone follow the steps below:

1. Navigate to the User's profile under 'Manage' mode.
2. Click the pencil icon next to the 'Address and Contact' heading under Details.
3. Within the 'Update Person' pull-out drawer, check that the Time Zone field has been populated.

The User is not assigned to a Site, or the Site does not have 'Working Hours' or a 'Time Zone' set.

To check and update the Site's Working Hours and Time Zone follow the steps below:

1. Navigate to the Site's details page by clicking on the 'Organization and Branding' section under 'Settings/Administration' mode.
2. Click on the 'Sites' tab and locate the site within the list.
3. Click the ellipsis button (...), then select "Update" to open the "Update Site" pull-out drawer.
4. Within the form, check that the Working Hours and Time Zone fields have been populated.

If you continue to experience issues with notifications, please contact support@staffcircle.com for further assistance.