Notification Templates: Ignore Phrases

How to Ignore Email Replies to Platform Notifications Using Specific Phrases

You can ignore inbound email responses to notifications containing specific phrases.  This is especially useful if you want to filter out Out of Office when a recipient replies to an email notification.

Step One

Hover over the Comms section of the sidebar, then navigate to: Configuration ➡️Notification Settings. Select the Notification Settings title and proceed with step two.

Step Two

Click the plus button to open the Add Ignore Phrase pop-up.

Step Three

Enter the phrase in the Phrase text box and click the SAVE button to complete the process.