Notification Templates: Ignore Phrases*

You can ignore inbound email responses to notifications containing specific phrases.  This is especially useful if you want to filter out Out Of Office when a recipient replies to an email notification.

Step One

To add additional phrases to ignore. Navigate to the NOTIFICATION SETTINGS area of the platform. The IGNORE PHRASES section will appear on the right-hand side.

🚀 If you are using our new menu feature, hover over the Comms section of the side-bar, then navigate to:

Configuration ➡️Notification Templates

Select the Notification Templates title and proceed with step two.

Step Two

Click the plus button to open the ADD IGNORE PHRASE pull-out drawer.

Step Three

Enter the phrase in the Phrase text box and click the SAVE button to complete the process.

  You can update and delete phrases by clicking on the three buttons next to the phrase in the list.