eNPS Surveys: Overview*

eNPS or employee Net Promoter Score is a simple way to be able to monitor a trend of how your employees feel about your business. Similarly to the sentiment survey, the eNPS survey is a single-question survey where respondents will get the option to select the score and add textual context should they wish.

Respondents are then categorised in to 3 Types based on their scores:

Score 9-10: Promoters – loyal, enthusiastic brand champions
Score 7-8: Passives – satisfied people who may (or may not) be loyal
Score 0-6: Detractors – the opposite of Promoters

Once separated into these groups a eNPS score is calculated: (% of Promoters) – (% of Detractors) = employee Net Promoter Score.

  For example: if you survey 100 customers, and the result is made up of 70 promoters, 10 passives, and 20 detractors, your eNPS would be 50

An example of a question for an eNPS survey is usually worded something like 'On a scale of zero to ten, how likely are you to recommend [company name] to you friends and family?' 

  For more examples of eNPS survey questions, refer to our template section here!

By sending this simple question out regularly you will be able to note trends of how employees are feeling in your business and gain insight in to why this may be.

The eNPS Dashboard allows you to view your eNPS over a specified period of time, whereas the Surveys by Person Report will allow you to report on any additional textual responses provided by employees (if this has been configured for the survey).