Comms & Culture - Content View

v.1.19.2

In manage mode a user can see a dashboard of key statistics for all the content on the platform and how their users have interacted with it by liking, reading and adding comments, on a monthly and weekly basis and a summary view. They can see an overview of E-NPS responses across the company and the impact of content shared on social networks

All the content created in the account is visible in a list view with details per content piece of the exposure to employees and its status. Content can be updated and removed from this screen and new content can be created for sharing across the company to the main news feed or to a custom feed and channel. There is a variety of content types pre configured to meet different needs, present different types of information or require responses from employees.

Some content types are created from existing content and this can be viewed, updated and created for surveys and awards in this section. Tasks are located in a separate section,

Alerts created in the account can be viewed in their own list view, where they can be edited, deleted and created.

More detailed reports about content can be viewed, filtered and downloaded.

In Manage Mode

Content Dashboard

This Month View

Summary statistics for the current month
1. Type
  1. Unique user reads
  2. Total reads
  3. Like
  4. Comments
2. View
  1. Percentage change on previous month
  2. Current month count
  3. previous month count
Graphed statistics for the current month
1. Content Totals vs Time, this month and previous month
  1. created
  2. Liked
  3. Read
  4. Comments
  5. Poll Responses
  6. Events Attended

This Week View

Summary statistics for the current week
1. Type
  1. Unique user reads
  2. Total reads
  3. Like
  4. Comments
2. View
  1. Percentage change on previous week
  2. Current week count
  3. previous week count
Graphed statistics for the current week
1. Line
2. Pie

Content Stats

Top 5
Totals
Polls
Events

E-NPS Results

E-NPS responses for last 10 surveys
E-NPS score for last survey
E-NPS score for last 10 surveys
Filter E-NPS Scores
1. Site
2. Department
3. Role

Social Sharing

Top 10 Sharers
Shares by top Departments
Share by top 5 roles
Shares by social network
1. Last 30 days per networks
2. Last 12 moths graphed per network

_{Sentiment Pulse}

Metrics
1. Total
2. Totals by sentiment
Sentiment by date
Summary word cloud of textual responses
1. Size based on total count of word use

_{Engagement Surveys}

Per Survey template
Questions Summary per survey template

Content View

View All content in a paged list

Default Feed
Custom Feeds
User Created

Common View and actions for all feeds and content types

The following list of details is visible in a list for each piece of content that has been added to the account

Image
1. Main image from the content piece
2. Mouse over for Smart Card Summary
  1. Detail smart cards summary see Common Features
Title
1. Publish Status
  1. Grey = draft
  2. Orange = published
2. Notifications
  1. Two icons are visible under the Content title
  2. Hover on icon shows status and count
  3. Style
    1. Bell = in app
    2. Bell with sound = push
    3. Message = SMS
    4. Email = email
    5. Alt Message = Teams
  4. Colour
    1. Blue = Pending
    2. Red = Failed
    3. Green = Sent
View count
Like count
Comment count
Share count
Date
Schedule date
Action: Update, Delete, View detail

Detail View

Details
1. Title
2. Topic (hashtags)
3. Content Type
4. Summary
5. Body
Statistics
1. Reads (Total not distinct)
2. People who have read (Distinct users
3. People who have not read
4. Like count
5. Comments Count
Actions
1. Resend notifications (if relevant)
2. Update (edit)
3. Remove
  1. Triggers Warning Modal
  2. Confirmation by clicking Yes will permanently remove the content
Settings
1. Priority
2. Published status (T/F)
3. Allow comments
4. Allow likes
5. Pin content (hours)
6. Schedules date
7. Schedule time
8. Published on behalf of
Distribution and Notifications
1. List distribution aliases for the content
2. List Notifications
  1. Status on/off for each
3. Status
  1. Style
    1. Bell = in app
    2. Bell with sound = push
    3. Message = SMS
    4. Email = email
    5. Alt Message = Teams
  2. Colour
    1. Blue = Pending
    2. Red = Failed
    3. Green = Sent
Information
1. See Common Features on Platform
Per Content Type
1. Blog
  1. No Additional details
2. Social
  1. No Additional details
3. Shareable
  1. Details
    1. Public Link
  2. Share prompts
    1. Listed share prompts created to use with post
4. Survey
  1. Statistics
    1. Number of survey responses
      1. Action : click through to survey results
5. Task
  1. Settings
    1. Worksheet
    2. Task Group created in
    3. Default Worksheet Approver
  2. List related tasks
    1. Assigned to
    2. Progress
      1. Dates
        
        Started
        
        Completed
    3. Paged List view
    4. Rows per page
6. Award
  1. Award Body content view
    1. Winner image
    2. Award title
    3. Award icon
    4. Award winner name
    5. Awarded by
7. Event
  1. Event details
    1. Name
    2. Location
    3. Start date and time
    4. End Date and time
  2. Statistics
    1. Number of Attendees
      1. Click to open list of attendees
      2. Download CSV list of attendees
8. Poll
  1. Poll details
    1. list of poll options
  2. Statistics
    1. Number of poll responses
      1. Click to open poll results
      2. Percentage responses to each option
      3. Total votes count
      4. Download CSV (option and votes per option)
9. User Created
  1. Details of custom feed and channel

In Settings Mode

Survey Templates
1. Survey Type count
2. List Survey Types
  1. Title
  2. Report results
    1. Anonymous
    2. Department
    3. Person
    4. Site
  3. Type
    1. Engagement
    2. Sentiment Pulse
    3. eNOPS
  4. Created By
  5. Created on
  6. Action: Update, Delete
    1. Update only allows edit of survey type details - NOT survey question
3. Create Survey Template
  1. Title
  2. Description
  3. Type
    1. eNPS
      1. Question
      2. Description
    2. Sentiment Pulse
      1. Question
      2. Description
    3. Engagement (add questions to template)
  4. Image
  5. Settings
    1. Ask for feedback (present text question to user after rating)
    2. Report results by
      1. Person
      2. Role
      3. Department
      4. Site
      5. Anonymous
    3. Recurrence
    4. Expiry
4. Update Survey Template (note: only pre-publishing)
  1. Details
    1. Title
    2. Description
    3. Tag
    4. Report Results by
    5. Type
    6. Count Surveys using the template
    7. Settings
      1. Recurrence
      2. Expiry
    8. Actions: Update, Clone, Remove
  2. Survey Questions
    1. Sections (for engagement)
    2. Questions
      1. Question
      2. Description
      3. Scoring / Text based
    3. Add Section
      1. Name
      2. Save
    4. Add Question
      1. with scoring (Fixed to Likert in 1.19.0)
      2. with text response
      3. Question
      4. Description
    5. Reorder questions and sections
    6. Delete empty section
    7. Delete Question
  3. Information
    1. Created on
    2. Created by
    3. Modified On
    4. Modified By
Notifications Templates
1. Email, in app, push, SMS, Teams
2. Type
  1. Absence Requests
  2. Absence Review
Notifications Settings
1. Default on / off setting per notification type
Custom Feed Management
1. List View of live custom feeds
  1. Name
  2. Bespoke colour coding
  3. Visibility
  4. Number of Channels
  5. Icon
  6. Create by User
  7. Created Date
  8. Actions : Update, delete
2. Create / Add new custom feed
  1. Title
  2. Visibility
  3. Choose Icon
  4. Bespoke Icon / Upload
  5. Colour scheme
3. Update / Complete create / Edit
  1. View Channels
  2. Add Channel to custom feed
    1. Title
    2. Tag
    3. Settings
      1. Allow Users to Post in the channel
Manage Award types
1. Award types Count
2. Filter award types
3. Award types list
  1. Icon
  2. Title
  3. Competency
  4. Created by
  5. Created on
  6. Action: Update, Delete
4. Create Award Type
  1. Title
  2. Competency
  3. Icon / Image rosette