Channels: Add

Channels are created within a custom feed and is where the content is posted.

Once you have created a custom feed, you will then be able to add your channels. When you publish content to a custom feed you can choose the channel it is posted to.

Step One

Hover over the Comms section of the side-bar, then navigate to: Configuration ➡️ Custom Feeds. Select the Custom Feeds title to display all custom feeds in your platform.

Step Two

Select the name of the custom feed from the list to open the details page.

Towards the lower half of the page, you will see the custom channels - this will appear blank initially if you have just created your custom feed.

Step Three

Under the Channels in Custom Feed section, click the ADD button. This will open the ADD CHANNEL pop up where you can specify the characteristics of your channel.

Step Four

Specify a title and tag for the channel. The title of the channel is visible on the right-hand side when the user is navigating your custom feed. If you think of a custom feed as a 'book', your channels are the chapter 'titles'.

Step Five

There are several toggles in the Settings section of the form which will help define the characteristics of the channel.

Allow Users to Post to this Channel	Enabling this toggle allows any user who has access to the channel to publish content to it. These are ideal for social channels.
Allow users to subscribe	Allows users to opt in/subscribe to the channel. Before subscribing, they won't be able to view the channel's content, nor will they receive any notifications when a post is made.
Require User Posts to be approved	Enables an approval process when users publish content to the channel. Once enabled, you can specify which users will authorise the posts. Approvers receive a notification when a post is made.
Allow Users To Assign Awards	Employees with access to the channel will be able to assign peer to peer awards publically.
Channel is Visible in Custom Feed	Essentially makes the channel "live". Enable this if you are ready to use your custom feed.

Step Six

Switch on the toggles within the Notification Settings area to control which notifications a user will receive when a post is made to that channel.

Step Seven

Choose who has access to the channel - whether this is for all employees, or dedicated, employees, departments, or sites.

When you publish content to a custom feed's channel, it will inherit the notifications and audience you specified in steps six and seven. This cannot be adjusted on a post-by-post basis.

Step Eight

Click the SAVE button to add the channel to the custom feed. You can now publish content to the channel you've just created, or you can add more channels to the custom feeds.