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Troubleshooting Issues Adding Objectives in StaffCircle

This article explains the reasons you may be unable to add objectives in StaffCircle and provides guidance on how to resolve these issues.

Reasons You Can't Add Objectives

  1. No Objective Templates Available:

    • If you are unable to create an objective, it may be because there are no objective templates available in your platform. Objective templates must be created by a Super User or Administrator before employees or managers can use them. If you do not see any templates, contact your platform administrator or HR team to have them set up.

  2. Permissions Issues:

    • Ensure that you have the necessary permissions to add objectives. Your ability to edit and delete objectives can depend on your account level and access rights.

  3. Navigating the Correct Screen:

    • To add or edit objectives, you should use the "Manage Objectives" screen rather than the "My Objectives/Reviews" section. This will give you more control over what you are setting and allow you to update any objectives you have already created.

  4. Filters and Navigation:

    • If the "Add Objective" option is missing or disabled, check if any filters are restricting your view on the Objectives page. You can also use the Quick Search bar at the top to try "Add Objective" directly for easier navigation.

Steps to Resolve Issues

  1. Check for Objective Templates:

    • Contact your administrator to ensure that objective templates are created. They can add templates by navigating to Configuration ➡️ Objectives ➡️ Templates in the sidebar.

  2. Verify Permissions:

    • Confirm with your administrator that you have the appropriate permissions to add or edit objectives.

  3. Use the Correct Navigation:

    • Access the "Manage Objectives" screen to add or edit your objectives effectively.

  4. Adjust Filters:

    • Review any filters that may be applied on the Objectives page that could be hiding the "Add Objective" option.

Conclusion

If you are unable to add objectives in StaffCircle, it may be due to the absence of objective templates, permission issues, or navigating the wrong section. By following the steps outlined above, you can resolve these issues and successfully manage your objectives. If problems persist, consider reaching out to your administrator for further assistance.