Why are email notifications delayed?

There are a number of factors which can contribute to delayed notifications. Please contact the System Administrator to ensure that the following has been satisfied:

The User is not associated with a Time Zone

To check and update the User's time zone follow the steps below:

1. Navigate to the User's profile
2. Click the pencil icon next to the 'Address and Contact' heading under Details.
3. Within the 'Update Person' pull-out drawer, check that the Time Zone field has been populated.
   
   

The User is not assigned to a Site, or the Site does not have 'Working Hours' or a 'Time Zone' set.

To check and update the Site's Working Hours and Time Zone follow the steps below:

1. Navigate to the Site's details page by clicking on the settings wheel in the bottom right hand corner and selecting 'Organisation and Branding'.
2. Click on the 'Sites' tab and locate the site within the list.
3. Click the ellipsis button (...), then select "Update" to open the "Update Site" pull-out drawer.
4. Within the form, check that the Working Hours and Time Zone fields have been populated.

If you continue to experience issues with notifications, please contact support@staffcircle.com for further assistance.